Refund policy
Return and Refund Policy
You can return the products you purchased from the Lukadiz website after receiving them or request an exchange with another product. The legal period specified for the return and exchange of products is 14 days.
In order to initiate the return and exchange process, we kindly ask you to send an e-mail to our team (info@lukadiz.com) including your name, order number and briefly the reason for return/exchange. Such feedback is very valuable to us in order to further improve our product and service standards.
Your e-mail will be answered within 24 hours on weekdays and the next business day on weekends, and detailed information on how to send your product to us will be shared with you.
The product you want to return or exchange must be unused, in its original packaging and undamaged.
The shipping fee of the returned product belongs to the buyer. In case of a defective product, the return shipping fee is also paid together with the refund of the product price.
The buyer is responsible for delivering the product to Lukadiz's distribution center. Therefore, we recommend that you send it with reliable cargo services.
Once the product reaches our distribution center, you will be contacted within 24 hours and if deemed appropriate, the entire product price will be refunded. The time it takes for the refund amount to be transferred to your account may vary depending on the bank you work with.
You can return the products you purchased from the Lukadiz website after receiving them or request an exchange with another product. The legal period specified for the return and exchange of products is 14 days.
In order to initiate the return and exchange process, we kindly ask you to send an e-mail to our team (info@lukadiz.com) including your name, order number and briefly the reason for return/exchange. Such feedback is very valuable to us in order to further improve our product and service standards.
Your e-mail will be answered within 24 hours on weekdays and the next business day on weekends, and detailed information on how to send your product to us will be shared with you.
The product you want to return or exchange must be unused, in its original packaging and undamaged.
The shipping fee of the returned product belongs to the buyer. In case of a defective product, the return shipping fee is also paid together with the refund of the product price.
The buyer is responsible for delivering the product to Lukadiz's distribution center. Therefore, we recommend that you send it with reliable cargo services.
Once the product reaches our distribution center, you will be contacted within 24 hours and if deemed appropriate, the entire product price will be refunded. The time it takes for the refund amount to be transferred to your account may vary depending on the bank you work with.